Returns & Guarantees
Shop with confidence at ProSleepClub. We offer free UK returns and exchanges for 30 days on unused bedding, plus a 1-year guarantee on duvets, pillows, and toppers.
Free UK Returns & Exchanges
We want you to feel confident in your choice of bedding.
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Our products are easy to inspect—just open the outer box and gently unseal the clear packaging to slide your hand in and feel the fill and texture. Please avoid breaking the full seal or removing the product entirely unless you're sure you want to keep it.
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For vacuum-packed pillows, once the seal is broken, the product will begin expanding and can’t be resealed. We recommend only opening these if you’re confident you’ll be keeping the item.
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Still not sure? Keep the packaging sealed and email us at customercare@prosleepclub.com. We're happy to help.
Want to exchange your bedding for a different specification?
Just mention it in your request and we’ll guide you through selecting a suitable replacement.
You have 30 days to return or exchange your items if they are:
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Unused and unwashed.
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In their original packaging, with all labels attached.
⚠️ Please note: We’re unable to accept returns or exchanges for bedding that has been used or washed.
How to Return
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Request a return via your account or email us at returns@prosleepclub.com.
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We’ll follow up to confirm the courier options for returning your item and to discuss exchange options.
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We'll send courier-specific guidance and any necessary documents via email.
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Pack your item securely:
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Include the completed returns section of your order confirmation.
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Remove or cover any old shipping labels.
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Label the parcel clearly.
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Drop off the parcel or wait for courier collection.
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Track your return using the courier's tracking system.
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Once we receive your return:
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Once we receive your return, we’ll process your refund or exchange within 5 working days.
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If the replacement item costs more, we’ll email you a secure payment request before sending it out.
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If the replacement item costs less, we’ll automatically refund you the difference to your original payment method.
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Refunds may take up to 10 working days to appear in your account, depending on your bank.
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You’ll receive an email confirmation once your refund has been issued and/or your exchange has been dispatched.
- Please note: Original shipping charges paid at checkout are non-refundable.
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Cancellations
In line with the Consumer Contracts Regulations 2013, UK customers have the legal right to cancel their order within 14 calendar days of receiving the goods. This applies even if the item is not faulty and is separate from our 30-day return policy.
If you wish to cancel your order, please notify us by email at returns@prosleepclub.com or by requesting a return via your account within this 14-day period. You then have an additional 14 days to return the goods to us.
For more information on your consumer rights, visit citizensadvice.org.uk.
Manufacturing Guarantee
At ProSleepClub, we’re confident you’ll love the comfort and quality of our products. But for added peace of mind, we offer a 1-year guarantee on all our duvets, pillows, and mattress toppers.
Our bedding is crafted to high standards using carefully selected materials. With the right care, it’s designed to serve you well night after night.
What’s Covered
We offer a 1-year guarantee on:
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Duvets
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Pillows
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Mattress toppers
This covers manufacturing defects only.
What’s Not Covered
Our guarantee does not cover:
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General wear and tear
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Accidental damage or misuse
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Products used in commercial settings
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Items not cared for according to the product’s care instructions
Please ensure you follow the care label on your product.
Need to Make a Claim?
Think your item might be faulty? Our customer care team is here to help.
To get started, please email returns@prosleepclub.com with the following:
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A brief description of the issue
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Clear photos showing the fault
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A photo of the sewn-in label(s)
We may ask a few follow-up questions in order to better understand the issue. If needed, we’ll arrange a collection so we can take a closer look.
If the item is found to be faulty and within its guarantee period, we’ll provide a replacement. If the same item is no longer available, we’ll offer the closest alternative from our current range.