FAQs

Most orders arrive within 3–5 working days. If your order includes any made to order items, we will aim to deliver your complete order within 2 weeks. Estimated delivery times are updated daily on the relevant product pages.

We currently offer standard UK delivery on all orders. We aim to dispatch orders the next working day, Monday to Friday (excluding bank holidays).

Delivery is free on UK orders over £99. Orders under £99 are charged a flat delivery fee of £5.

Yes, once your order has been dispatched, you’ll receive a shipping confirmation email with a tracking link and delivery window from our courier partner—typically DPD or Royal Mail.

We work with trusted couriers—typically DPD or Royal Mail. We select the most suitable courier based on your delivery location and order contents.

Not at the moment—but we’re working on it. Stay updated by joining our newsletter or following us on social media.

Yes, we deliver across the UK, including the Channel Islands, Isle of Man, Northern Ireland, Scilly Isles, and the Scottish Highlands and Islands. Please allow a little extra time for delivery to these locations.

Yes, your order will be shipped in full once all items are ready. If you need part of your order sooner, please email our customer care team at customercare@prosleepclub.com and we’ll do our best to help.

Your courier will provide options to reschedule, deliver to a safe place, or leave your parcel at a collection point. To follow your order’s progress and change delivery options, click on the link in your tracking email.

We offer free UK returns and exchanges within 30 days on all bedding items that are unused, unwashed, and in their original packaging with labels attached.

You can request a return by emailing returns@prosleepclub.com or via your customer account. We’ll confirm the next steps and provide courier-specific guidance, including how to pack and return your item.

Returns and exchanges are accepted if your item is:

• Unused and unwashed
• In their original packaging with all labels attached

Please note: We are unable to accept returns on items that have been used, washed, or removed from their product packaging.

We do. Returns and exchanges are free for all eligible UK orders.

Once we’ve received your return, we aim to process your refund or exchange within 5 working days.

Refunds may take up to 10 working days to appear in your account, depending on your bank.

Yes. If you'd like a different specification, just mention it in your return request and we’ll help guide you to a suitable alternative.

All duvets, pillows, and toppers are covered by our 1-year guarantee, which protects against manufacturing defects.

If you believe your item may be faulty, please email returns@prosleepclub.com with:

• A brief description of the issue
• Clear photos of the fault
• A photo of the sewn-in product label

We may follow up with further questions and, if necessary, arrange collection for inspection. If the item is confirmed to be faulty and it is within the guarantee period, we’ll send you a replacement or the closest available alternative from our current range.

Our 1-year guarantee applies to:

• Duvets
• Pillows
• Mattress toppers

This guarantee covers manufacturing defects only and does not apply to general wear and tear, misuse, or damage caused by improper care.

The guarantee does not apply to:

• General wear and tear
• Accidental damage or misuse
• Items used in commercial settings

Products not cared for according to the care label instructions.

Always follow the care guidance included with your item.

Yes, under the Consumer Contracts Regulations 2013, UK customers have the right to cancel their order within 14 calendar days of receiving their goods—even if the item is not faulty.

To cancel, email returns@prosleepclub.com or notify us through your account. You’ll then have another 14 days to return the goods to us.

Goose down generally has larger, loftier clusters, making it lighter and softer. Duck down offers slightly more compact comfort and is typically a more affordable option. Both provide excellent breathability and warmth.

Down clusters are softer and lighter, ideal for breathable comfort and insulation. Feathers are firmer, heavier, and offer more structured support. Our Pro products blend both for a balance of soft comfort and firm structure.

Yes, as a member of the European Down and Feather Association (EDFA), our manufacturer follows a strict code of conduct and traceability standards to ensure all down and feathers are responsibly sourced.

Down: Luxurious, lightweight, and breathable. Ideal for all-year comfort.

Feather: Provides firmer support and is suitable for those who prefer a slightly weightier feel.

Goose Down: Offers superior loft, warmth, and luxury.

Duck Down: A more affordable option that balances comfort and support.

Aerelle® Cool Night: Ideal for those who tend to overheat, providing excellent temperature regulation and cooling comfort.

Choose the fill that best suits your personal preferences and needs for the most comfortable and restorative sleep.

Fill power measures the loft and insulation of down. Higher fill power means better warmth-to-weight ratio:

• 400–600: Lightweight warmth.
• 650–750: Balanced loft for most seasons.
• 800+: Maximum insulation and breathability.

Baffle boxes are pockets inside the fabric that keep the fill evenly distributed across the duvet, supporting consistent loft and warmth across the entire product. No more cold spots!

Our toppers are 7cm deep for balanced cushioning and pressure relief. The Elite models feature a dual-layer design for enhanced comfort and support.

• 4.5 Tog: Light coverage for warm conditions.
• 10.5 Tog: Medium warmth for most seasons.
• 13.5 Tog: Maximum warmth for winter or cold rooms.

Choose based on your personal warmth preference, room temperature, and how you layer bedding.

All products use high thread count 100% cotton for breathability and durability.

• Side sleepers: Firmer pillows offer more lift to support the neck.
• Back sleepers: Medium firmness helps to align the head and spine.
• Stomach sleepers: Softer pillows to reduce neck strain.

Consider your sleep posture and personal comfort preferences.

Yes, all ProSleepClub bedding products are made from OEKO-TEX® certified casing and fill materials—free from harmful substance and chemicals.

Yes, our down and feather fills are Downafresh® certified, meaning they are rigorously cleaned to high hygiene standards. Our products are also NOMITE® certified, with tightly woven casings that act as an effective barrier to dust mites.

Not currently, though we plan to expand our size range soon.

Yes, our bedding is handcrafted in the UK by skilled makers who carefully fill, sew, and finish each item to a high standard. Every piece is individually checked before packaging to ensure consistent quality and comfort. While modern equipment supports precision and efficiency, hands-on craftsmanship remains at the heart of our production.

Air your duvet, pillow, or topper for 24–48 hours to allow the filling to fully expand and regain its loft before use. This helps maximise comfort from the start.

Always refer to the care label on your product for specific instructions. For general guidance:

• Duvets & Pillows: Professional cleaning is preferred, as commercial machines offer the space needed (around 50% empty capacity) for even re-lofting. If washing at home, use a gentle cycle at 40°C and dry thoroughly on low heat.
• Mattress Toppers: Spot clean only. These are not suitable for machine washing or dry cleaning.

Regular fluffing, rotating, and airing will help preserve freshness, loft, and performance.

Informed Sport is a globally recognised quality assurance programme for sports supplements. Products certified by Informed Sport are independently tested for substances banned by the World Anti-Doping Agency (WADA) and produced in facilities with strict quality controls to minimise contamination risk. Choosing an Informed Sport product gives athletes greater confidence in the safety and integrity of their supplements.

Not necessarily. While we stock only Informed Sport certified supplements trusted by elite athletes, individual suitability can vary.

Always speak to a healthcare professional if you're pregnant, breastfeeding, taking medication, or have underlying health concerns.

Also consider:

• Supplement purpose: Food supplements are not a substitute for a varied diet and healthy lifestyle.
• Product usage: Always read the label carefully and follow the recommended dosage.
• Adverse effects: Stop taking the product and seek medical advice if you experience any unexpected symptoms.

It depends on the products and your individual health needs. While some supplements are designed to be used together, others may contain the same ingredients or ingredients that counteract each other. Always check the label for dosage guidance and speak with a healthcare professional if you're unsure.

No, all supplements we stock are available without a prescription. However, they are formulated for use alongside a balanced diet and healthy sleep habits—not as a replacement for medical treatment or advice.

Everyone responds differently. While ingredients like magnesium, tart cherry, and ashwagandha have been associated with relaxation and improved sleep quality, individual experiences vary. Supplements are best used as part of a consistent sleep routine.

This varies by ingredient and individual. Some people notice effects within a few days, while for others it may take longer. It’s best to take supplements consistently as directed and evaluate over time. If unsure, consult a healthcare professional.